The user that is created automatically on a new computer when you start it for the first time is an administrator. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. If you can only test in safe mode, do that.ĥ. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. Preferably, these steps should be taken in “normal” mode. You may have started the computer in 'safe' mode. The sequence is: copy, paste, wait, paste again. Then paste the results, which will have been copied automatically, back into a reply on this page. Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. If you can't satisfy yourself that the instructions are safe, don't follow them. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. That information goes nowhere unless you choose to share it. All it does is to collect information about the state of the computer. Below are instructions to run a UNIX shell script, a type of program. There are ways to back up a computer that isn't fully functional. The backup is necessary on general principle, not because of anything in the test procedure. If you don't already have a current backup, back up all data before doing anything else. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.Ģ. PID(Safari)Ģ/23/14 8:11:44.702 PM mDNSResponder: 71: Could not write data to clientPID(Safari) because of error - aborting connectionĢ/23/14 8:11:44.702 PM mDNSResponder: 71: DNSServiceGetAddrInfo v4v6 clients.l.

Important: Some private information, such as your name, may appear in the log. Please do not indiscriminately dump thousands of lines from the log into this discussion. 'The more, the better' is not the rule here. It is never necessary or helpful to post more than about 100 lines. In most cases, a few dozen lines are more than enough. When posting a log extract, be selective. The log contains a vast amount of information, almost all of it useless for solving any particular problem. Paste into a reply to this message ( command-V).

Copy the messages to the Clipboard by pressing the key combination command-C. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. If you don't see that menu, selectĮach message in the log begins with the date and time when it was entered. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. Make sure the title of the Console window is All Messages. Click Utilities, then Console in the icon grid. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the Console application in any of the following ways: If you have more than one user account, these instructions must be carried out as an administrator. When you have the problem, note the exact time: hour, minute, second.

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